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11:00
Building a Service Desk: The Key to Customer Service
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Steve Wade
(SNL/Kemtah)
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11:45
Numara Footprints at BNL
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Lisa Soto
(BNL)
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13:30
Central Helpdesk Consolidation
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Bob Beane
(ORNL)
Sheila Causby
(ORNL)
-
14:15
Serving IT up with ITIL
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Thane Price
(Idaho National Laboratory)
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15:30
Quality, Pride and Motivation: A self evaluation
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Shelli Goodrich
(LLNL)
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16:15
Ensuring Successful Collaboration Within the National Labs
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Barbara Jennings
(SNL)