NLIT08 National Labs Information Summit 2008

Serving IT up with ITIL

13 May 2008, 14:15

40m

Columbus G (Hyatt Regency Chicago)

ITIL and ISO20000 Experiences Tuesday Breakout 4

Speaker

Thane Price (Idaho National Laboratory)

Description

The Idaho National Laboratory has embarked on Service Management by hiring IT Business Representatives and following the ITIL framework for improving business processes. Come see what progress is being made and what has been done.

Presentation materials

Slides

24.ppt